mq88 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by mq88 ("mq88", "we", "us", "our") and applies to all personal data collected through the mq88 website, mobile application, and associated services (collectively, the "Platform").

mq88 is committed to protecting the privacy and personal data of all registered members and website visitors ("you", "the User"). This Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we share it, how we protect it, and the rights available to you in respect of your personal data.

This Policy should be read alongside the mq88 Terms & Conditions, which govern your use of the Platform generally. Defined terms used in the Terms & Conditions carry the same meaning in this Policy unless otherwise stated.

mq88 serves English-speaking Malaysian players and handles all account data, financial records, and correspondence in English. Our primary operations and data infrastructure are designed to comply with applicable data protection principles consistent with international best practice.

2. Personal Data We Collect

mq88 collects the following categories of personal data, depending on your interaction with the Platform:

2.1 Registration and Account Data

• Full legal name;
• Date of birth (for age verification — 21+ only);
• Email address;
• Username and encrypted password;
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya);
• Currency preference (MYR).

2.2 Identity Verification (KYC) Data

• Government-issued identification document (e.g., MyKad, passport);
• Proof of address (e.g., utility bill, bank statement);
• Source of funds documentation (where required for high-value withdrawals);
• Selfie or video verification where required.

2.3 Financial and Transaction Data

• Deposit and withdrawal amounts and timestamps;
• Payment method identifiers (e.g., last four digits of account, e-wallet account ID);
• Transaction reference numbers;
• Account balance history.

2.4 Gameplay and Betting Data

• Game history, bet amounts, wins and losses;
• Sportsbook selections, odds accepted, settlement results;
• Session duration and gameplay patterns.

2.5 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system and browser;
• Referring URL and pages visited on the Platform;
• Session timestamps and login history.

2.6 Communications Data

• Customer support chat transcripts and email correspondence;
• Survey responses and feedback submissions.

3. How We Use Your Personal Data

mq88 processes your personal data for the following purposes:

• Account creation and management: To register, maintain and administer your mq88 account, including authentication and account recovery;
• Age verification and KYC compliance: To verify that all players are 21 years of age or older and to satisfy anti-money laundering obligations;
• Transaction processing: To process deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank and other supported methods;
• Platform delivery: To provide access to casino games, live dealer tables, slots, and the sportsbook;
• Customer support: To respond to enquiries, resolve disputes and provide technical assistance;
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct;
• Responsible gaming: To monitor for indicators of problem gambling and to administer self-exclusion, deposit limits and session controls;
• Marketing communications: To send promotional offers, bonus notifications and platform updates to members who have opted in to marketing communications;
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, and maintain records as required.

4. Legal Basis for Processing

mq88 processes personal data on the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the mq88 Terms & Conditions, including account management and transaction processing;
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML obligations and age verification requirements;
• Legitimate interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights;
• Consent: Processing of data for optional purposes such as marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time.

5. Data Sharing and Third Parties

mq88 does not sell, rent or trade your personal data to third parties. We share personal data only in the following limited circumstances:

• Payment service providers: Transaction data is shared with payment processors (including e-wallet providers and banks) solely to facilitate deposits and withdrawals;
• Game providers: Limited technical data (e.g., session tokens, bet amounts) is shared with licensed game providers to deliver gameplay. Game providers are contractually prohibited from using this data for any purpose other than game delivery;
• Identity verification services: KYC documents are processed by our identity verification partner solely for age and identity verification purposes;
• Fraud prevention and analytics: Aggregated or pseudonymised data may be processed by fraud detection and analytics providers operating under data processing agreements with mq88;
• Legal and regulatory disclosure: Personal data may be disclosed to regulatory bodies, law enforcement agencies or courts where required by law or in response to a lawful request;
• Corporate transactions: In the event of a merger, acquisition or sale of mq88 assets, personal data may be transferred as part of the transaction, subject to the acquirer adopting equivalent data protection standards.

All third parties with whom mq88 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond that for which it was shared.

6. Cookies and Tracking Technologies

The mq88 Platform uses cookies and similar technologies to deliver and improve the Platform experience. The following categories of cookies are used:

• Essential cookies: Required for core Platform functionality including session management, login state, and security. These cannot be disabled without impacting Platform performance.
• Functional cookies: Store user preferences such as language settings, display options and responsible gaming controls to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform (e.g., pages visited, session duration) to help us improve Platform design and performance. mq88 does not use this data to identify individual users.

mq88 does not deploy third-party advertising or cross-site tracking cookies. You may configure your browser to block cookies; however, disabling essential cookies will impair your ability to use the Platform.

7. Data Retention

mq88 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods:

• Account data: Retained for the duration of your account plus a minimum of 5 years following account closure, for regulatory compliance and dispute resolution purposes;
• Transaction and financial records: Retained for a minimum of 7 years in accordance with financial record-keeping obligations;
• KYC documents: Retained for a minimum of 5 years following the conclusion of the customer relationship, or longer where required by AML regulations;
• Customer support records: Retained for 3 years following the resolution of the relevant enquiry;
• Marketing preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

8. Security Measures

mq88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction, including:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the mq88 Platform;
• AES-256 encryption for personal data stored in mq88 databases;
• Passwords stored using one-way cryptographic hashing — mq88 cannot retrieve your plaintext password;
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate business need;
• Regular security audits and penetration testing;
• Multi-factor authentication options for player accounts;
• Continuous monitoring for suspicious login activity and anomalous transactions.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials and for notifying mq88 immediately if you suspect unauthorised access.

9. Your Data Rights

Depending on applicable law, you may have the following rights in relation to your personal data held by mq88:

• Right of access: The right to request a copy of the personal data mq88 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to statutory retention obligations and legitimate grounds for continued processing;
• Right to restrict processing: The right to request that mq88 limits the processing of your personal data in certain circumstances;
• Right to data portability: The right to receive your personal data in a structured, commonly used format for transfer to another controller;
• Right to object: The right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact mq88 support at [email protected]. mq88 will respond to verified requests within 30 days. We may require proof of identity before processing data subject requests.

10. International Data Transfers

mq88 may transfer personal data to service providers and data processors located outside Malaysia, including game providers and infrastructure partners operating in jurisdictions with their own data protection frameworks. Where such transfers occur, mq88 ensures that appropriate safeguards are in place, including contractual data processing agreements that impose equivalent data protection obligations on the recipient.

By using the mq88 Platform, you acknowledge that your personal data may be processed in jurisdictions other than Malaysia and consent to such transfers where necessary for the delivery of the Platform's services.

11. Minors and Age Restriction

The mq88 Platform is strictly intended for persons aged 21 years or older. mq88 does not knowingly collect personal data from persons under the age of 21. If mq88 becomes aware that personal data has been collected from a person under 21, the account will be suspended, the data will be deleted as soon as practicable, and any funds held in the account will be returned after investigation.

If you believe that a minor has accessed the mq88 Platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

mq88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. Where changes are material, registered members will be notified by email or in-platform notification at least 7 days before the revised Policy takes effect.

The "Last updated" date at the top of this page indicates when the Policy was most recently revised. We encourage you to review this Policy periodically. Continued use of the mq88 Platform following the effective date of any revision constitutes your acknowledgment of the updated Policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or mq88's data practices, please contact us: